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FAQs

We will ship our domes and safari tents anywhere worldwide however the costs vary significantly depending on the size of the package and accessories included. The purchaser is responsible of all associated duty and taxes associated with the order. Our shipping prices are only an estimate and once you are ready to place your order we can provide a detailed shipping quote. 

Our terms are comprised of a 100% payment at the time your order.

For resort operators and orders for multiple glamping accommodations, Luna has customized loans and profit sharing agreements for qualified businesses.

Learn more.

We always try to have generic domes and accessories in stock. If you are really excited to get your dome and are not too fussy about the color etc. we can normally ship within a week. If you are interested in specific colors and custom options our production schedule is 4-6 weeks followed by shipping and potentially importing timelines.

Although it is doubtful you will want to return your dome once you receive it we will proved a refund if required. The shipping costs will be the responsibility of the purchaser and a 50% restocking fee will also be forfeited.

At Luna Glamping, our domes are built to last. Our standard domes feature the thickest galvanized steel framework and largest diameter tubing on the market. Expecting hurricane-like winds or prairie blizzards? We even offer frame upgrades that increase your wind and snow loads.

The purchaser is responsible of all associated duty and taxes associated with the order. Our shipping prices are only an estimate and once you are ready to place your order we can provide a detailed shipping quote.

We offer step by step instructions to put together all of our domes which are very easy to follow and with the help of a few friends the dome will take shape in a matter of hours. However, if required we do offer on site support with associated travel costs and day rates which you can enquire about upon placing your order.

All of our domes 8M (26’) and below are easily assembled requiring basic tools, a couple ladders and some helpful friends. Any larger domes may require you to seek additional support for construction.

All individual pieces of the domes can be purchased separately including the covers. Please contact for any questions regarding additional hardware or covers.

We recommend starting dome construction from the bottom and working your way to the top ring by ring as per the directions. You want to keep most of your connections hand tight allowing the dome to remain moveable as you build your way up. Once you reach the top you can begin to tighten the connections all the way down. As you make a connection we recommend highlighting the installed tubing on the instruction diagram so you prevent any confusion on which connection to make next.

Each piece of tubing is measured, constructed, and stamped with a number as well as a hole in each end for a specific location on the dome. Each connection will have a washer placed on each side with a bolt running through which is secured by a nut screwed on the opposite end.

Yes, normally customers run utilities up through the floor of the dome or through any walls they have constructed within the dome.

The basic dome is comprised of the steel structure, PVC water tight cover and framed doorway which you can add a pre hung door from us or mount your own door. We do not include flooring or a support kit with the dome but we do have plans and vast experience to share depending on your vison.

We offer a stove jack which can be mounted to the dome frame to direct flue gasses safely outside of the dome. We recommend pellet stoves for their longer burn times but all heat mediums will work including wood stove, electric, radiant and on.

We do not offer A/C units however we do offer and highly recommend the solar powered fans to promote air flow through the dome which will assist in preventing stagnant air and mildew. If you plan to add A/C we recommend mini split units which have been widely used and proven efficient for our domes.

Yes, each dome comes standard with exterior vents depending on size of the dome. These vents help with air flow and prevent condensate formation.

The dome is exactly that, a dome. The inside of the dome is open to whatever vision you decide to create.

With every dome there are “feet” included for the bottom “nodes” or connections. These feet have pre drilled holes to attach to whatever base you choose.

Our dome structures are not the same as a conventional home and will not have the same specs. We can provide structural analysis for each of our domes which will meet your country or locations requirements for wind and snow load. Better Yet! We have an engineer on staff that is qualified in various provinces and countries through North America who can also provide the required stamp to place your units wherever you like.

We offer the strongest base level framework on the market. All domes 9m and under are built with galvanized steel pipework measuring 2mm x 32mm and all domes 10m and up are built with pipework 2.5mm x 42mm. All domes have a downloadable engineering study located on their corresponding page identifying the wind and snow loads they are acceptable for. If you need additional strength upgraded framework is available.

Yes. All Luna Geodesic domes come with a 2 year warranty on the cover and a 5 year warranty on the framework.

Yes, all warranties are void if the dome is not unpackaged and inspected within 90 days of delivery.

Our Luxury Safari Tents are crafted with a premium 6063 T6 Aluminum Alloy frame featuring a distinctive Wooden etched pattern, providing a unique blend of elegance and durability.

The frame of our Luxury Safari Tents is constructed from high-quality 6063 T6 Aluminum Alloy, known for its strength, lightweight nature, and resistance to corrosion.

The frame connectors are made from Q235B Steel, a robust material chosen for its strength and reliability, ensuring the overall stability and structural integrity of our tents.

Our Luxury Safari Tents feature covers made from high-quality canvas, offering durability, breathability, and resistance to the elements, providing a luxurious shelter in various weather conditions.

Yes, our tents are designed to offer a comfortable and enjoyable experience in all seasons. The combination of the durable aluminum alloy frame and high-quality canvas cover makes them versatile for different climates.

Setting up our Luxury Safari Tents is a user-friendly process. Each tent comes with detailed instructions, and our customer support team is available for assistance. Enjoy a hassle-free setup without compromising on luxury.

Absolutely! We offer customization options for our tents, allowing you to choose colors, patterns, and additional features to tailor the tents to your unique preferences. Contact our sales team for personalized assistance.

Our tents are designed for low maintenance. Regular cleaning and proper storage during extended periods of non-use are recommended. Detailed maintenance guidelines are provided in the product manual for your convenience.

The combination of 6063 T6 Aluminum Alloy and high-quality canvas ensures that our tents are not only luxurious but also built to withstand the rigors of outdoor use. With proper care, they are designed to be durable and long-lasting.

Yes, we offer replacement parts for our Luxury Safari Tents. If you need any specific components or have questions about maintenance, contact our customer support team for assistance.

Our tents are designed to withstand a range of weather conditions, but for extreme conditions, proper setup and additional precautions may be necessary. Contact our customer support for guidance on using the tents in specific weather scenarios.

Yes, we provide a warranty for our tents. The details of the warranty coverage can be found in the product documentation. If you have any concerns or need assistance with warranty claims, reach out to our customer service team.

Our tents come in various sizes to accommodate different preferences. Whether you’re a couple seeking a cozy space or a larger group in need of ample room, we have size options to suit your needs. Check our product listings for specific dimensions.

Absolutely! Our tents are versatile and can be used for various purposes, including events and commercial ventures. Contact our sales team to discuss bulk orders or specific requirements for your commercial needs.

You can purchase our Luxury Safari Tents directly through our website or by contacting our sales team. We offer various payment options for your convenience, including credit/debit cards and other secure online payment methods.

Yes. All Luna Bell Tents come with a 2 year warranty.