Shipping & Returns

Shipping

Our standard production schedule is 8-10 weeks per order (large or custom orders may vary) from the date that the order deposit is received. We always do our best to meet client deadlines and work as quickly as possible.

Our shipping capabilities allow us to ship worldwide. Shipping costs vary greatly with locations and the size of the dome. Applicable duties and import taxes are the responsibility of the dome purchaser. Shipping timelines vary for ocean and airfreight.

For shipping sizes and weights of each “basic” dome package, please check the appropriate dome size page. Please note that upgraded frames and added components will increase the basic weights listed on our website. Individual pieces of the dome and accessories can also be purchased and shipped separately.

You may always contact Luna Glamping Inc. for more accurate shipping prices.

Payment Terms

A deposit is required on all dome orders.

No order is final until accepted by Luna Glamping Inc. Your order will not be accepted until you submit a signed and dated copy of these Terms and Conditions, your “Overhead Diagram,” and a deposit equal to (a) for orders based on Luna Glamping Inc.’s standard product designs (“Standard Orders”), 50% of the total purchase price, or (b) for orders that require Luna Glamping Inc. to make alterations to its standard product designs (“Custom Orders”), the deposit must equal the total cost of materials at the time the order is placed, as determined by Luna Glamping Inc. The purchase price balance, whether for a full dome or for individual accessories, including any taxes, shipping, insurance, or other fees, must be paid in full prior to shipment. If you fail to pay the purchase price balance within 15 calendar days after notice that your order is ready for shipment, Luna Glamping Inc. may cancel your order and charge you a 30% restocking fee for individual items and Standard Orders.

REFUNDS ARE NOT AVAILABLE ON CUSTOM ORDERS.

Luna Glamping Inc. reserves the right to charge a 3% fee for payments made by credit card.

Cancellations & Refunds

Luna Glamping Inc.’s products are built to order. You may cancel a Standard Order only by providing written notice before the product ships. Additionally, failure to pay the purchase price balance within 15 calendar days after notice that your order is ready for shipment may be deemed a cancellation of your order. If you cancel a Standard Order prior to shipment, you will be charged a restocking fee of 30% of your entire order, which will be deducted from your deposit. Luna Glamping Inc. will refund the remainder of your deposit within 90 days after cancellation.

Although it is doubtful you will want to return your dome once you have received it, a refund on a Standard Order may be provided at the discretion of Luna Glamping Inc. The return shipping costs will be the responsibility of the purchaser and a 50% restocking fee will also be forfeited.

REFUNDS ARE NOT AVAILABLE ON CUSTOM ORDERS AND CUSTOM ORDERS MAY NOT BE CANCELLED ONCE YOUR ORDER IS ACCEPTED BY LUNA GLAMPING INC.