Shipping & Returns

Shipping Terms

• Full shipping address: Street Address, City, State/Province, Zip/Postal Code, Country
• Contact phone number

• Mark the items missing or damaged on the delivery bill of lading
• Contact Luna Glamping and report the missing or damaged items
• Take as many pictures as necessary and submit them to Luna Glamping

Payment Terms

A deposit is required on all dome orders.

No order is final until accepted by Luna Glamping Inc. Your order will not be accepted until you submit a signed and dated copy of these Terms and Conditions, your “Overhead Diagram,” and a deposit equal to (a) for orders based on Luna Glamping Inc.’s standard product designs (“Standard Orders”), 50% of the total purchase price, or (b) for orders that require Luna Glamping Inc. to make alterations to its standard product designs (“Custom Orders”), the deposit must equal the total cost of materials at the time the order is placed, as determined by Luna Glamping Inc. The purchase price balance, whether for a full dome or for individual accessories, including any taxes, shipping, insurance, or other fees, must be paid in full prior to shipment. If you fail to pay the purchase price balance within 15 calendar days after notice that your order is ready for shipment, Luna Glamping Inc. may cancel your order and charge you a 30% restocking fee for individual items and Standard Orders.

REFUNDS ARE NOT AVAILABLE ON CUSTOM ORDERS.

Luna Glamping Inc. reserves the right to charge a 3% fee for payments made by credit card.

Cancellations & Refunds

Luna Glamping Inc.’s products are built to order. You may cancel a Standard Order only by providing written notice before the product ships. Additionally, failure to pay the purchase price balance within 15 calendar days after notice that your order is ready for shipment may be deemed a cancellation of your order. If you cancel a Standard Order prior to shipment, you will be charged a restocking fee of 30% of your entire order, which will be deducted from your deposit. Luna Glamping Inc. will refund the remainder of your deposit within 90 days after cancellation.

Although it is doubtful you will want to return your dome once you have received it, a refund on a Standard Order may be provided at the discretion of Luna Glamping Inc.  The return shipping costs will be the responsibility of the purchaser and a 50% restocking fee will also be forfeited. Must unpack within 90 days of receiving product.

REFUNDS ARE NOT AVAILABLE ON CUSTOM ORDERS AND CUSTOM ORDERS MAY NOT BE CANCELLED ONCE YOUR ORDER IS ACCEPTED BY LUNA GLAMPING INC.

Warranties & Exclusions

Luna Glamping offers a two year warranty on covers and five year warranty on framework integrity of our products. Specific esclusions apply.

• Your product must be unpacked within 90 days of receiving it.
• You must wash the exterior of your unit quarterly with soap and water. This must be logged in a service booklet.
• The product must not be located in direct sunlight. Harmful UV rays and direct sunlight will age the cover faster, specifically the clear PVC. If your glamping unit is located in direct sunlight your warranty is void. We recommend building in a shaded area or building a pergola to block the UV rays from the clear PVC at a minimum.
• If the framework is chipped or scratched and exposed to moisture it may rust. Rust is not covered by our warranty as this is wear and tear. If you spot a chipped or scratched area please apply touch up paint or rust prevention.